5G roll out: 49% subscribers report faster data experience but only 16% experience improvement in call connection
Even as the major telecom players Bharti Airtel and Reliance Jio race to deploy 5G infrastructure for roll out of services in phases across the country, subscribers are still grappling with problems of call drop, poor mobile and internet connectivity, call disruption, cross connections among other issues. These issues are not restricted to rural areas and small towns but also big cities and metros including Delhi and Mumbai.
At least 42% of 5G subscribers surveyed by LocalCircles reported no improvement in call connection/drop issues while 19% reported a deterioration post move to 5G services. Only 16% of the respondents indicated that the call connection/drop situation has improved since they upgraded to 5G services.
One in 2 5G subscribers surveyed faced call connection and drop issues with over 25% of their calls. 14% of over 11,000 respondents “still have call connection and call drop issues for 75% or more calls”; 14% “still have call connection and call drop issues for 50-75% of calls”; 22% “still have call connection and call drop issues for 25-50% of calls”; and another 22% “still have call connection and call drop issues for 0-25% of calls”. Only 14% of respondents have no complaints and 14% did not share any views, said the survey.
The situation is a bit better on the data experience front with 49% subscribers confirming that their data connection has become faster post their switch to 5G services.
“The need of the hour here is for operators to root cause what is driving the poor consumer experience with 5G so far and also create awareness amongst prospect 5G users about what to expect,” said Sachin Taparia, founder of LocalCircles.
The department of telecommunications is taking a long-term view of the service quality-related matters and has asked players to identify problem areas and make suggestions on policy interventions that could improve the call connectivity. Besides policy-level measures, DoT is reportedly also looking at legal frameworks that can ensure a better quality of service.
Consumers however as they switch over from 3G/4G to 5G services have been sharing their experiences. In some cases, having invested in a new device during the festive season to avail of the 5G services, the performance expectations were high. With 5G services now available in more than 130 cities across India and the feedback received from 5G users, LocalCircles conducted a national survey to understand user experiences so far.
The survey received over 34,000 responses from consumers located in 185 districts of India. 67% respondents were men while 33% respondents were women. 61% respondents were from tier 1, 35% from tier 2 and 4% respondents were from tier 3, 4 and rural districts.
At least 42% of 5G subscribers surveyed by LocalCircles reported no improvement in call connection/drop issues while 19% reported a deterioration post move to 5G services. Only 16% of the respondents indicated that the call connection/drop situation has improved since they upgraded to 5G services.
One in 2 5G subscribers surveyed faced call connection and drop issues with over 25% of their calls. 14% of over 11,000 respondents “still have call connection and call drop issues for 75% or more calls”; 14% “still have call connection and call drop issues for 50-75% of calls”; 22% “still have call connection and call drop issues for 25-50% of calls”; and another 22% “still have call connection and call drop issues for 0-25% of calls”. Only 14% of respondents have no complaints and 14% did not share any views, said the survey.
The situation is a bit better on the data experience front with 49% subscribers confirming that their data connection has become faster post their switch to 5G services.
“The need of the hour here is for operators to root cause what is driving the poor consumer experience with 5G so far and also create awareness amongst prospect 5G users about what to expect,” said Sachin Taparia, founder of LocalCircles.
The department of telecommunications is taking a long-term view of the service quality-related matters and has asked players to identify problem areas and make suggestions on policy interventions that could improve the call connectivity. Besides policy-level measures, DoT is reportedly also looking at legal frameworks that can ensure a better quality of service.
Consumers however as they switch over from 3G/4G to 5G services have been sharing their experiences. In some cases, having invested in a new device during the festive season to avail of the 5G services, the performance expectations were high. With 5G services now available in more than 130 cities across India and the feedback received from 5G users, LocalCircles conducted a national survey to understand user experiences so far.
The survey received over 34,000 responses from consumers located in 185 districts of India. 67% respondents were men while 33% respondents were women. 61% respondents were from tier 1, 35% from tier 2 and 4% respondents were from tier 3, 4 and rural districts.
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