Inside Infosys’s income-tax portal mess: vain ambition, flawed DevOps, and hubris of one-day refunds
Synopsis
When an inherently complex digital project is disrupted by the pandemic, but the client won’t defer deadlines, it can only lead to a shambles, a product riddled with bugs, and a host of questions nobody wants to answer. For now, the country has to resign itself to another level of annoyance while paying taxes.
Embark on an overly ambitious technology project, but try building it with an old-fashioned system-development approach. Then a pandemic strikes out of nowhere. Execution is delayed, but the client refuses to postpone deployment. What next?It all ends up in a platform that keeps churning glitches. In other words, that’s India’s new income-tax portal for you.The over INR4,000 crore platform, built by Infosys, has been constantly in the news since
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