Apple Reaches $50 Million Settlement Over Defective MacBook Keyboards

Apple agreed to pay $50 million (roughly Rs. 400 crore) to settle a class-action lawsuit by customers who claimed it knew and concealed that the “butterfly” keyboards on its MacBook laptop computers were prone to failure. The proposed preliminary settlement was filed late Monday night in the federal court in San Jose, California, and requires a judge’s approval. Customers claimed that MacBook, MacBook Air and MacBook Pro keyboards suffered from sticky and unresponsive keys, and that tiny amounts of dust or debris could make it difficult to type.

They also said Apple’s service program was inadequate because the Cupertino, California-based company often provided replacement keyboards with the same problems.

The settlement covers customers who bought MacBook, MacBook Air and most MacBook Pro models between 2015 and 2019 in seven U.S. states: California, Florida, Illinois, Michigan, New Jersey, New York and Washington.

Apple denied wrongdoing in agreeing to settle. It did not immediately respond on Tuesday to requests for comment.

Lawyers for the customers expect maximum payouts of $395 (roughly Rs. 31,600) to people who replaced multiple keyboards, $125 (roughly Rs. 10,000) to people who replaced one keyboard, and $50 (roughly Rs. 4,000) to people who replaced key caps.

Customers also remain eligible for four years of free keyboard repairs following their purchases.

The customers’ law firms, Girard Sharp LLP and Chimicles Schwartz Kriner & Donaldson-Smith LLP, may seek up to $15 million (roughly Rs. 120 crore) for legal fees, which would be deducted from the $50 million (roughly Rs. 400 crore) settlement fund, court papers show.

The case is in re: MacBook Keyboard Litigation, U.S. District Court, Northern District of California, No. 18-02813.

Meanwhile, Apple was sued on Monday in a proposed class action by payment card issuers accusing the iPhone maker of abusing its market power in mobile devices to thwart competition for its Apple Pay mobile wallet.

According to a complaint filed in San Francisco federal court, Apple “coerces” consumers who use its smartphones, smart watches and tablets into using its own wallet for contactless payments, unlike makers of Android-based devices that let consumers choose wallets such as Google Pay and Samsung Pay.

© Thomson Reuters 2022