Apple says the pink screen iPhone 13 Pro issue is a software problem and mentions a solution

Several iPhone 13 series owners are continuing to report an issue with the screen on their phones. The display on affected models turns pink or purple and these handsets cannot be used.

Some Apple iPhone users suffer from a pink screen bug

That message was followed up by one from another iPhone 13 Pro user claiming to have the very same problem. Apparently, Apple did some maneuvering behind the scenes to replace  these malfunctioning phones since a post from the company added to both messages said, “The issue has been resolved. Replacement of the device (authorized service conclusion).”

But here’s the thing. Many more iPhone 13 users complained about this problem and not all of them were lucky enough to get a replacement from Apple. Check out this sad story posted in the Forum by an iPhone 13 Pro Max user who goes by the name “Calisthrone.” He owns an expensive handset for less than two months when the device starts performing unexpected restarts with the screen off, randomly his screen turns pink, and the device becomes unstable.

This should not be acceptable because this man spent good money on Apple’s top-of-the-line handset and now he will get back from Apple (after being left without a phone for 7 to 14 business days) a Frankenstein handset put together by the mad scientists at Apple. “Calisthrone” writes, “Problem is the phone is only active for less than 2 months and I would be so happy if they can offer a brand new replacement unit.”

His final thought does not present Apple in a good light. “Apple customer care is not as wonderful as before. I’m now with no decent device in my pocket and I paid a premium device expecting to find a premium kind of service. Something very natural is a replacement unit.”

Apple says that the issue is a software problem and suggests users install the latest iOS 15.3 beta

The list of similar stories goes on and on. “Disappointed_User8” wrote a long post in which the pink screen surfaced on his device after just six days. After exclaiming that it was a hardware device and having the owner bring the phone into the nearest service center, Apple reversed its position and had the owner pick up the device after doing nothing but charging it.

While charging it did stop the issue, it was a temporary cure. Forced to set up his phone from scratch after Apple had reset the device, the problem started all over again. Here is this disappointed iPhone owner’s take on the situation:”The phone is very expensive but unreliable. The stress that it is causing me and its effects on my mental health thinking about how I trusted Apple and paid a hefty amount for a malfunctioning unit but not getting proper post sales support is very very disappointing.”