Bangalore Metro Rail Corporation launches QR ticketing service on WhatsApp: What this means for commuters
WhatsApp and Bangalore Metro Rail Corporation Limited (BMRCL) have announced a partnership to launch Namma Metro’s WhatsApp chatbot-based QR ticketing service. The chatbot is integrated with UPI powered payments on WhatsApp and will allow Namma Metro commuters to purchase tickets and recharge their metro travel passes right within WhatsApp. BMRCL is the first transit service globally to enable end-to-end QR ticketing on WhatsApp.
The BMRCL’s chatbot on WhatsApp is available in English and Kannada languages. To use the service, commuters need to simply send ‘Hi’ to BMRCL’s official WhatsApp chatbot number +9181055 56677 and choose from the various options, including:
The BMRCL’s chatbot on WhatsApp is available in English and Kannada languages. To use the service, commuters need to simply send ‘Hi’ to BMRCL’s official WhatsApp chatbot number +9181055 56677 and choose from the various options, including:
- Recharge metro travel pass using payments on WhatsApp
- Purchase single journey ticket using payments on WhatsApp
- Access updated fare tables
- Select source and destination for the trip
- Check
Metro Rail timetable and other information
How to pay
Users will first need to save the chatbot number. After choosing their travel details, users are given the option to pay using payments on WhatsApp by authenticating the transaction using their UPI pin.
Abhijit Bose, Head of WhatsApp India said, “BMRCL’s QR ticketing service on WhatsApp will make travel and ticketing on the Metro extremely simple and convenient for the people of Bengaluru. This is yet another great example of how organizations across sectors, from the largest transportation service to the smallest retail business, can transform their customers’ experience using the WhatsApp Platform.”
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