KnowledgeHut’s latest ITIL®4 Foundation Certification Training course is now available for learning enthusiasts who want to learn the optimum delivery of the best digital products and services. The course is designed with the aim to apply ITIL in the workplace to leverage maximum business value by providing IT and digital services.
This comprehensively designed course is a great opportunity to get ITIL Certification Online , especially for those who want to get hands-on experience in driving creative delivery of tech-enabled products along with continual improvement of services. The certification will act as a common channel to share language and tools that power smooth collaboration within the IT teams working for the benefit of the business.
The training is conducted in blended learning mode so that the participants get the most out of both live instructor-led sessions and the comfort of self-paced learning. If you want to enhance your ITSM skills for the benefit of your organization, the ITIL 4 Foundation Certification Training course is your best bet. It offers you immersive learning of how to successfully deliver the best digital services to the targeted customers of the enterprise. It eventually aims to inculcate in your a thorough understanding of the ITIL framework so that you clear the ITIL 4 Foundation exam in your very first attempt and get eligible to be awarded the ITIL certification.
ITIL is one of the renowned practice frameworks for excelling in the field of IT Service Management (ITSM). The application of ITIL practices in the workplace enables organizations to carry out the effective business transformation, perform risk management, enhance clients’ experience, earn an optimum return on investment (ROI), and at the same gaining other potential benefits from its implementation across the organization.
However, the implementation of the ITIL framework at work is not easy as it sounds. The application of ITIL in a real-world scenario brings forth its own challenges. Some of the challenges are listed below:
- Defiance to senior management
- The prevalent misconception that ITIL has a rigid and inflexible guidance structure
- That any ITIL project has a closing date and its adoption doesn’t need either skilled resourced or extensive training
- Implementation of the framework for all verticals simultaneously
- Embracing ITIL for the wrong reasons
To effectively carry out ITIL implementation in a real-world scenario requires nothing but the use of certain tools, tricks, and techniques in order to employ all key IT service management team members, stakeholders, and other personnel in an enterprise. The 4 top most effective tools and techniques for ITIL implementation are discussed below:
- Training Programs:
In order to carry out the effective implementation of ITIL training programs, it is required to be initiated for all the ITSM team members so that they get to comprehend the new processes involved, their respective roles, and contributions to the success of a project at hand. If you want the employees to actively take participation in the implementation of ITIL, it is necessary that they first gain a thorough understanding of the ITIL framework. As an organization, your role is to provide access to your employees to the core guidance about 5 fundamental stages of the ITIL Service Lifecycle i.e., Service Strategy, Service Transition, Service Operation, Service Design, and Continual Service Improvement
- Organizing Workshops and Simulation Programs:
By regularly conducting internal workshops and different simulation programs for the employees, the IT service management team members are enabled to devise, implement, improve, and execute the process in a real-world controlled work environment. These simulation programs and workshops are necessary to ensure that the members understand the fundamental question behind processes like ‘why’ and ‘how’. In addition to this, the workshops will also involve active participation through role play exercises which will help the employees gain a clear understanding of their respective roles and responsibilities. They become more aware of the advantages of applying ITIL processes, and the reason why they devised a specific workflow.
- Creation of Use Cases for Future Reference:
A use case basically comprises a set of interactions between users and systems that come about in a specific environment and are typically targeted to achieve a particular goal. If a use case is ITIL-based it plays a major role in guiding the team members towards the effective implementation of the ITIL processes. However, it is necessary that the use case is descriptive and elaborate and covers both major and minor business scenarios along with the changes that have been executed.
- Prior Vetting of Tools by Subject Matter Experts (SMEs):
It is very significant to approach subject matter experts (SMEs) in order to verify, validate, and provide suggestions for the training processes. The reason is simple, experts are proficient in guiding with a new perspective that will enhance the functionality of tools. The subject matter experts could also be helpful in verifying if the use cases are qualified enough to be effective in all business scenarios. It is a wise recommendation that you allow the SMEs to run the test on the toolset and give inputs in terms of structure, usage, and user-friendliness.
I. Final Remarks
So, this was everything about how to effectively apply ITIL at work. It is to be noted that the use of ITIL training tools and techniques necessarily requires a continuous improvement plan. It is really vital to check whether the materials are up to date, the releases are streamlined with the set goals, and the new use case are added. Gradually with time, and with the help of the requisite training tools, you will definitely notice the improvements in terms of how the team members engage and collaborate in conformity to the ITIL’s best practice guidance.
If you are someone really interested in getting the ITIL certification, then enroll yourself in KnowledgeHut’s ITIL Foundation Certification Training program. There are as such no prior requirements you will need to satisfy in order to attend the ITIL training and the subsequent ITIL®4 Foundation certification exam. So, join the course today and give a great start to your ITSM career.
