Can’t login to your Plusnet email address? You’re not alone.
Hundreds of Plusnet customers have flagged issues with the online inbox provided for free with all broadband contracts. The glitch only impacts Plusnet email addresses, there’s no impact on its broadband or phone services, so customers should have no issue getting online, making video calls, streaming Netflix, or calling friends and family. Plusnet has acknowledged the issue on social media. The official Twitter account, @Plusnet, has responded to a number of disgruntled customers.
It posted: “Some customers are having problems logging in their email and we’re working quickly to resolve the issue. Plusnet broadband, mobile services are not affected and we’re sorry for the inconvenience caused.”
DownDetector, an independent website that monitors the performance of web apps by tracking mentions across social media, has reported a spike in complaints about the Plusnet email service. According to its data, more than 450 people are complaining about the broken inbox every minute in the UK. The issue appears to have first cropped up around 9am this morning, slowly building throughout the morning.
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