Read Flipkart-owned Cleartrip’s email to customers on hacking and what they can do

The Flipkart-owned airline-and hotel-booking website Cleartrip said that it suffered a major data breach in its internal systems on Monday (July 18). In an email to customers, the company, however, clarified that while some personal details were a part of the leak, no sensitive information has been compromised. Cleartrip said it had reached out to the authorities and is taking appropriate legal action as per the law. It suggested customers to reset their passwords as a precautionary measure. Walmart-owned Flipkart acquired a 100% stake in Cleartrip in 2021.
Dear Customer,
We hope you are well.
This is to inform you that there has been a security anomaly that entailed illegal and unauthorised access to a part of Cleartrip’s internal systems. We are completely mindful that this would be of concern to you. We would like to assure you that aside from some details which are a part of your profile, no sensitive information pertaining to your Cleartrip account has been compromised as a result of this anomaly of our systems. You can choose to reset your password as a precautionary measure.
As per our protocols, we have immediately intimated the relevant cyber authorities and are taking appropriate legal action and recourse to ensure necessary steps are being taken as per the law. We regret the inconvenience caused. Thank you for your patronage and your continued trust in our brand.
Cleartrip Private Limited.
Incidentally, this is not the first time that Cleartrip has faced a hacking attack. In 2017, Cleartrip’s website was hacked and defaced for a few minutes by a group called Turtle Squad.