Some Best Buy customers give up on the retailer and buy their new Pixel 7 from Google

When these orders were delayed, the retailer wouldn’t even allow those who submitted a pre-order to switch to having their new Pixel shipped to them. Best Buy said that it didn’t have the phones available to ship even though these models were listed on the company’s website for immediate delivery.

According to Best Buy customers that this writer has been in touch with, Best Buy reps have offered confusing responses that obfuscated the issue and many have never been informed about the status of their orders. On Monday, I received an email from the original Best Buy customer who had tipped me off to what was going on. He decided that he had enough of Best Buy and ordered the Pixel 7 from the Google Store and was able to pick it up within one hour.

He also was able to take advantage of Black Friday pricing and some Google Store credits that he amassed. As for Best Buy? Our tipster says, “Needless to say, my order with Best Buy still has not been fulfilled and representatives continue to circumnavigate. Essentially saying wait, no status yet, that it is ‘awaiting inventory’ (which is clearly untrue as it’s been available in multiple stores near me), and that there’s no date yet.”

When we originally told you about this story at the end of last month, we tried several times to get in touch with Best Buy and received nothing in the way of a response from them. If we do get a statement from the retailer, we will add it to this story.