AI in the workplace is already here. The first battleground? Call centers Naomi Gleit Feb 20, 2023 “I got this road map in my head of what it looks like when you’re delivering world-class customer service—what triggers people, what makes people…
BPO not processing: why a deal with Aegis and Startek is keeping Capital Square awake all night Naomi Gleit Sep 5, 2022 SynopsisStartek has been losing clients and management teams. Last December, PE firm Capital Square Partners offered to take Startek private at a fraction of…