SMBs would rather risk customer data than jeopardize growth
Many small and medium-sized businesses in the UK would rather risk customer data than their own growth, despite a cybersecurity incident posing a…
Browsing Tag
customer
Soap instead of iPhone? Flipkart customer receives two soap bars instead of iPhone 12 |…
Soap bars worth Rs 51,000?During the recent Flipkart Big Billion Days sale, the e-commerce platform was offering incredible deals…
Developing an integrated customer and employee experience strategy
In many organisations, customer experience (CX) and employee experience (EX) are separate areas, each with different stakeholders and budgets.
This…
3 key signs of customer experience maturity
A Zendesk report found a series of commonalities among companies it calls CX champions. Do your organization's CX goals line up with those of…
Taiwan’s TSMC, after US request, says it won’t leak sensitive info
Taiwan chipmaker TSMC will not leak any sensitive company information as part of a White House request for details on the ongoing semiconductor crisis that…
Celonis co-CEO Rinke on process mining, expanding the customer base, digital transformation | ZDNet
Celonis is ramping its visualization for its Execution…
A post-pandemic recipe for developing customer experience
The Covid-19 pandemic forced people to reassess their priorities and what they value most in their lives. While there is a slow recovery to the…
How CISO roles will change as customer trust becomes imperative | ZDNet
In 2021, digital transformation no longer counts as innovative;…
Colruyt takes Extreme step to optimise business operations and customer experience
Aiming to create a more reliable, efficient and modern mobile experience for its customers and employees, Colruyt Group, one of the largest retail…