Customer data sharing under Open Banking commences in Brazil | ZDNet
One of the most important phases of the Brazilian open banking…
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customer
How product management incentives may be hurting customer experience
Commentary: Sometimes our best intentions to help customers go awry, says Tim Bray. The problem might be how we reward PMs.…
Amazon may monitor employee keystrokes to protect customer data
According to an internal company document obtained by Motherboard, Amazon plans to monitor how its employees use their keyboards and mice to prevent customer…
How to get HBO Max customer service
Getting HBO Max customer service on the line wasn't exactly easy for me — which is why I hope you found this article very quickly. So, lets get you to the…
73% of Indian firms expect customer data breach in next 1 year
Bengaluru, August 10
Nearly 73 per cent of organisations in India expect to experience a data breach that…
Vodafone Spain modernises customer relationship management platform with Amdocs
Vodafone Spain has expanded its technology supply agreement with Amdocs to modernise its customer relationship management (CRM) system and maximise…
How to get Disney Plus customer service
Trouble streaming the House of the Mouse? Time for Disney Plus customer service, and we've got everything you could need to know for getting through to the…
Empathy detectives: On the importance of seeking and mining customer truth | ZDNet
I've known Celia Fleischaker, Verint's CMO, for several years…
Customer support hack: Skip Netgear’s 90-day support by shopping at Costco
A recent trip home to visit my parents gave me ample opportunity to perform what has become a homecoming ritual for many – providing on-site tech support to…