Microsoft Says Hacker Behind SolarWinds Attack Had Accessed Customer Service Tools
Microsoft said on Friday an attacker had won access to one of its customer-service agents and then used information from that to launch hacking attempts…
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Microsoft Discloses New Customer Hack Linked to SolarWinds Cyberattackers
Microsoft Corp. said hackers, linked by U.S. authorities to Russia’s Foreign Intelligence Service, installed malicious information-stealing software on one…
Microsoft customer support agent compromised in attacks by SolarWinds’ hackers
The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent.…
Work from home is here to stay: Companies must adjust to succeed says ServiceNow’s Chief…
Hybrid working environments are the new normal for knowledge workers and companies must adapt.…
Work from home is here to stay: Companies must adjust to succeed says ServiceNow’s Chief…
Despite Morgan Stanley CEO James Gorman saying he wants workers…
Netflix customer service: How to get a real person on the line
Sometimes you need the help of a Netflix customer service agent. Fortunately, it's not that tough to track one down — using the steps below, I was able to…
Samsung India begins vaccination of 20,000 customer service staff
GURUGRAM: Vaccination of nearly 20,000 customer service engineers and staff at Samsung India has begun.
Additionally, in order to inspire…
Customer experience now the top technology priority, but organizations aren’t quite ready |…
These days, everyone dreams of superior customer experience…
McDonald’s Data Breach Exposes Customer Emails, Phone Numbers, Addresses
McDonald's, the world's largest burger chain, said on Friday that a data breach in South Korea and Taiwan has exposed some customer and employee information,…
Lax security around URL shortener exposed PII of US retailer Carter’s customer base | ZDNet
US retailer Carter's accidentally exposed the personally…