A technology company that handles ticketing for many of the biggest college football programs encountered a problem Saturday that left fans across the country unable to download digital tickets onto their smartphones for several hours.
The outage also led StubHub, one of the biggest secondary ticket marketplaces, to suspend sales until the issue was resolved.
Paciolan is the largest primary ticketing company in college athletics with 125 clients, including 75% of the Power Five, according to the Irvine, California-based company’s website.
The nature of the problem wasn’t clear. Phone and email messages seeking comment were not returned.
Schools said fans trying to download tickets began encountering problems late Saturday morning. StubHub and several schools reported Paciolan’s system was up and running at about 4:30 p.m. EDT.
Stadiums and arenas have mostly phased out paper tickets and gone to digital ticketing.
Schools affected by the outage sent emails to ticketholders that they could present at the gate for entry. Some schools also encouraged fans to go to the ticket office for assistance.
© 2022 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed without permission.
Citation:
Tech company’s outage leaves fans unable to download tickets (2022, September 10)
retrieved 10 September 2022
from https://techxplore.com/news/2022-09-tech-company-outage-fans-unable.html
This document is subject to copyright. Apart from any fair dealing for the purpose of private study or research, no
part may be reproduced without the written permission. The content is provided for information purposes only.
For all the latest Technology News Click Here
For the latest news and updates, follow us on Google News.
