Yellow.ai launches Dynamic Conversation Designer for faster human-like conversation flows – Times of India

Yellow.ai enterprise-grade Conversational AI platform announced that it has launched Dynamic Conversation Designer aimed at revolutionising the design process of chat and voice conversational workflows with generative AI.
The company claims that with a user-friendly, no-code interface of the tool, enterprises can now create accurate designs quickly, reducing time-to-market by 50%. The seamless integration between design and development workflows streamlines the creation of human-like conversational experiences, saving both time and costs on hiring and training new design talent.

“Intuitive conversation design is fundamental to the success of conversational interfaces, but it is often a complex and time-consuming process. There is also a lack of standardisation and best practices for designing natural and effective conversational experiences. Consequently, a multitude of conversational interfaces fail to deliver on user expectations, leading to substandard experiences and business results,” the company highlighted.
Yellow.ai says its Dynamic Conversation Designer addresses these challenges to enable businesses to create high-quality conversational experiences. It can be integrated within the company’s platform and simplifies the design process with unique features such as rich message content integration, voice effects control, sharing of designs, and instant previews of final conversations without switching workflows, making real-time collaboration a reality.

As a result, it frees up time for developers and conversation designers to focus on more complex tasks, leading to improved productivity and consistency.
“Conversational flows that lack design thinking can frustrate customers, diminish expected ROI, and potentially damage the brand. Delivering increased productivity, our Dynamic Conversation Designer is directly in line with our vision of empowering businesses to deliver the most impactful interactions at scale and speed,” said Raghu Ravinutala, CEO and Co-founder, Yellow.ai.
“Leveraging it, we were recently able to deliver a full-fledged chatbot implementation in two hours, a significant improvement from the previous requirement of at least two days for design and development in silos,” Ravinutala added.
Enhanced customer experience
With Dynamic Conversation Designer, enterprises can create engaging and personalised conversations with dynamic designs. This enables them to deliver enhanced customer experiences, drive more conversions, and boost sales.
As per the company, its latest tool fulfils the need for enterprises to deploy an end-to-end conversational automation platform wherein they don’t need to invest in siloed tools or extensive programs to train new resources.