customer experience

Zappos.com Inc. has named Amazon executive Ginny McCormick as its first…

Home Depot Inc. is doubling down on online shopping, curbside pickup apps and other digital efforts…

Talkdesk Inc., a provider of cloud-based customer service software, has raised $230 million in a Series D funding round that values…

Hootsuite Inc., a social-media marketing platform, said it is acquiring Heyday Technologies Inc., an artificial-intelligence company…

The 2015 opening of the Henn-na Hotel in Nagasaki, Japan, was staffed almost entirely by 243 robots, hailed as a milestone in bringing artificial…

Anybody who’s endured a tense Scrabble night with their family or been picked last for the team at school knows that “friendly” competition isn’t always…